HSE information service GOES LIVE

Tony O’Brien, Director General of the HSE, officially launched the expanded HSELive service in September.

The HSE has launched a new information service ‘HSELive’, which is designed to inform the public by phone, on Twitter or via email or through a LiveChat system on the HSE’s main website about entitlements and how to access services in their area.

The new service was developed on the back of research revealing that close to one third of Irish people find it difficult to understand how local health services are organised.

The HSELive team will be available from 8am to 8pm Monday to Friday and from 10am to 5pm on Saturdays to answer queries. However, according to the HSE, the information they can provide relates only to entitlements and HSE services, as the team cannot provide any clinical or medical advice.

“We developed HSELive in response to an identified public need for better information about where to go and what to do when it comes to accessing health services,” said Kirsten Connolly of the HSE Communications Office.