The European Emergency Number Association is to take part in a three-year ‘EmerGent’ project, to examine the positive and negative impact use of social media in emergencies involving EMS agencies and public authorities.

Social media is a fast growing phenomenon for creating and maintaining social links. The convergence of social networking and mobile media technology is shifting the way people communicate and share information, especially during emergency or crisis situations. For example, during catastrophes like the Loveparade Disaster 2010 in Germany or Hurricane Sandy 2012, social media has been widely used.

The ‘EmerGent’ project will now provide guidelines and tools on how to use social media which the emergency service organisations could use during and after emergencies in the future. This project has received funding from the EU’s Seventh Framework Programme for research, technological development and demonstration. For further information visit www.fp7-emergent.eu/

EmerGent Project

The European Emergency Number Association (EENA) is a Brussels-based NGO set up in 1999 to promoting high-quality emergency services reached by the number ‘112’ throughout the EU. It serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens’ requirements.

EENA membership includes 1,000 emergency services representatives from 71 countries worldwide, 70 solution providers, 15 international associations/organisations, 150 members of the European Parliament and 59 researchers. For more information visit www.eena.org