The HSE’s National Emergency Operations Centre (NEOC) has received ISO 9001:2008 Accreditation for its ambulance bases in Tallaght and Ballyshannon.
Achieving ISO 9001 has confirmed that both control centres have excellent quality management policies and systems in place , according to Tony O’Brien, HSE Director General. “ISO 9001:2008 is a global acknowledgment of NEOC’s ability to meet quality requirements. This is a very significant milestone considering the control centres only became fully centralised over two sites in September 2015,” he added.
ISO9001:2008 is designed to help organisations meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).
Martin Dunne, Director of the National Ambulance Service, said it builds upon the Medical Priority Dispatch System accreditation as a Centre of Excellence received in January 2015.
Damien McCallion, HSE National Director with responsibility for Emergency Management & National Ambulance Service, added that the future development of NEOC is one of the key actions of their overall strategic plan for ambulance services. “This endorses that approach. Having our services certified to the ISO 9001:2008 standard is a great achievement for the NEOC,” he concluded.